F.A.Q
Frequently Asked Questions
For a full weave, the average person will need a minimum of 3 wefts. One weft weighs a hundred grams(100g). We recommend 3+ wefts or more depending on the volume and length required.
For Clip-In extensions, the average is 200-240g
Can I straighten or curl the hair?
Yes, you can. Our hair extensions can cope with all major hair heating appliances, however please take appropriate care as you would with your own hair.
Can I dye the hair?
Yes, Bria Hair Extensions can be dyed, however we strongly recommend taking the extensions to a professional hair stylist to do it for you. If you do decide to do it yourself, then please follow the instructions on your chosen dye. Also make sure to do the proper after care procedures, to insure that the hair does not dry or damage, as would normally happen with natural hair after chemical procedures
How long do the Virgin hair extensions last for?
There is no limit to how long this product can last you; with good care and maintenance our Virgin hair extensions can be continuously used over and over again for years.
Can I swim with my Bria Hair extensions?
Yes, you can go swimming with all Bria Hair hair extension products, however just like real hair, swimming activities can dry out the hair extensions so it is advisable to wear a swimming cap and to ensure the hair is thoroughly washed and dried soon after.
Can I order in bulk?
For all bulk orders, please send us an email
info@briahair.com
When will I receive my order?
If
you are living in the UK, you can expect to receive your order within
1-3 working days of your dispatch date for standard deliveries, or the
next day via UK Special Delivery. For customers overseas you can expect
to receive your order within 7-14 days of your dispatch date.
How quickly after receiving my payment do you send my order?
We aim to dispatch orders within 1 working day, however this can vary due to stock availability.
How will you send my order?
At
present, we ship all of our UK items using Royal Mail
Recorded Delivery. For our international customers, will
deliver your item(s) via courier.
Do you ship overseas?
Yes we do, we ship to destinations worldwide via courier.
We
will provide you with the necessary numbers for you to track your
parcel. The levy depends on the destination and is set by the courier.
Is buying from your website safe and secure?
It
sure is! All of your data is protected and encrypted during the
transaction and we do not store any card details on our server. Our SSL
certificate provides protection for all transactions to ensure your data
remains safe and private.
What payment methods do you accept?
We
accept most major credit and debit cards and also accept payments via
PayPal. Please note that you do not need a PayPal account to purchase
via this method.
What is your refund and exchange policy?
We
strive to provide superior customer service and a quality shopping
experience to all of our customers. If for any reason you are not
satisfied with your purchase, you can exchange it for another style or
return it for a full refund (excluding delivery costs). We allow 14
days for refunds, and accept 28 days for exchange after purchase.
Please
send all Returns/Exchanges with a tracking number as we will not be
responsible for your item if it, unfortunately, gets lost in the post.
I’ve made a mistake with my order. Can I change it?
We’ll
certainly try for you! If your products haven’t been shipped yet we can
always make amendments and are happy to do so! Simply email us at
sales@briahair.com and a member of our team will contact you to assist!
Please
note that if your package has already been shipped we are unable to
recall it and you will need to return it to us if you need it exchanged.
Can I cancel my order?
Of course! Simply email us at sales@briahair.com and a member of our team will contact you to assist!
Please
note that if your package has already been shipped, then we are unable
to recall it and you will need to return it to us if you need the order
cancelled.
I think I received the wrong item. What should I do?
Stay
calm! We will make it a priority to correct the situation for you!
Please contact us with your order number so we can correct the error and
have the correct item(s) sent to you as quickly as possible!
Have you received my returned goods?
As
soon as we have processed your return, we’ll send you an email to
confirm this. In the unlikely event that you do not receive this
confirmation email within 10 days of posting your parcel to us, then
please get in touch with our Customer Care team via email who will get
back to you within a few hours.
I have another question that is not part of your FAQs
If
there are any additional questions that you might have, which haven’t
been addressed on this page, then feel free to contact us at
info@briahair.com.